Courtney's Portfolio

👋 Hey there, I’m Courtney

I lead at the intersection of user-centered design, storytelling, and digital transformation to shape journeys that matter.

Currently, I lead all experience design across the shopping, purchase, and service journeys for Signet Jewelers’ family of brands, guiding many cross-functional teams to deliver more personalized, seamless, and meaningful experiences at scale. I’m always open to discussing remote leadership opportunities, feel free to reach out!

I firmly believe that two heads are better than one.

Every brand has unique obstacles, but also equally unique ways of satisfying their user’s needs. My process is never one-fits-all and is purposefully flexible to encourage teamwork and innovation.

Collaborate to craft clear creative concepts
Define business goals and iteration strategy
Identify solid digital goals and roadmaps
Inspire excitement for design thinking

Let’s build for the future, but still gain insight now.

Experimentation alongside research is a huge part of today’s user experience and digital landscape. I am well-versed in (and a huge advocate for) running tests, building flexible roadmaps and generating iterative ideas to allow results and knowledge to shape your overall CX strategy.

Some areas I specialize in

Experience Design (XD/UI/UX)

I am passionate about design and particularly about digital experiences. I began as a designer, so I know how to empower teams to create beautiful, usable designs while also leading with empathy.

CX Storytelling

One of my most important jobs as a leader is to be able to connect the dots across the entire customer journey (even outside of digital). My diverse creative background has taught me how to craft a brand story across every creative medium.

User Research and Strategy

I am well-versed in thinking from the user’s perspective and driving roadmaps and strategy based on real feedback. I also run workshops and host training to help focus on user needs.

Digital Transformation

While we all feel like we’re living in future at times, it can be a struggle to keep up with technology trends. I can help organizations shift their focus and transform their operations to really excel in the digital realm. I have helped many companies reprioritize so they’re better prepared for the future.

My Process

My Resume